Frequently Asked Questions

Get instant answers to common questions

Frequently Asked Questions

We've compiled a list of answers to common questions asked by our customers.

We offer a wide range of IT services including network and system administration, data backup and disaster recovery, security, software updates, and support and communication with clients.

We use industry-standard security measures such as firewall protection, intrusion detection and prevention, encryption, and regular security audits to ensure the security of our clients’ data and network.

We have a dedicated support team that is available to address and resolve IT issues. Our team uses a ticketing system to track and resolve issues in a timely manner. We also have a remote monitoring system in place that alerts us to potential issues before they become a problem.

We use a combination of remote monitoring and on-site maintenance to ensure that our clients’ IT systems are running smoothly and efficiently. Our team is available to address and resolve any issues that may arise.

We use a combination of automated software updates and manual updates to ensure that our clients’ systems and software are always up to date. Our team is also available to assist with any necessary updates or upgrades.

We use a combination of on-site and off-site backups to ensure that our clients’ data is safe and secure. We also have a disaster recovery plan in place to ensure that our clients’ data can be quickly and easily restored in the event of a disaster.

We have a dedicated support team that is available to provide support and communicate with our clients. We also use a ticketing system to track and respond to client requests and issues.

We use remote access and support tools to provide our clients with the ability to access their systems and receive support from anywhere.

We bill our clients on a monthly or annual basis, depending on their service plan. We also offer pay-as-you-go plans for clients who need more flexibility.

Yes, we can provide references and case studies of previous clients upon request.

We work closely with our clients to ensure that there is minimal disruption to their service, even in the event of changes to their staff or IT requirements. Our team is available to provide support and assistance during these transitions.

We stay up to date with the latest regulatory standards and industry best practices and ensure that our services comply with them.

Yes, we can provide a customized service plan for our clients that is tailored to their specific business needs.

We use a combination of remote monitoring, regular check-ins, and performance reports to ensure that our clients’ service level agreements are met.

Can’t find what you need? Our team is here to help!